Who we are
RR Kitchens SW Ltd (“we”, “us”, “our”) is a kitchen refurbishment and door replacement company based at 11 Henty Avenue, Dawlish, EX7 0AP. Our Website addresses are https://frontals.rowanrobertskitchens.co.uk and https://go.rowanrobertskitchens.co.uk
What information we collect
Information you give us. When you complete our enquiry form, call, email or use our website chat, we collect your name, phone number, email address and anything you tell us about your kitchen or project.
Information collected automatically. When you visit our website we may collect technical information such as your IP address, device and browser type, the pages you view, and how you arrived (for example, by clicking one of our Google ads). We collect this using cookies and similar technologies
How We Use Your Information And Why
- To respond to your enquiry, arrange a home visit and prepare a quote
- Contact you about your enquiry if you have not replied
- Send you marketing emails or messages
- Analyse website use and measure how well our advertising works
- Protect our website and prevent fraud or misuse
We do not sell your personal information, and we do not use it for automated decision-making that has legal or similarly significant effects on you.
Cookies
Our website uses cookies. Essential cookies make the site work. With your consent, we also use analytics cookies and advertising cookies (for example, from Google) to understand how the site is used and to measure the results of our ads. You can accept or reject non-essential cookies using the banner when you first visit. You can also block cookies in your browser settings, though some parts of the site may not work as intended.
Transfers outside the UK
Some of our providers, including Google, may process data outside the UK. Where this happens, we rely on safeguards required by UK data protection law, such as the UK International Data Transfer Agreement or an approved adequacy arrangement.
Who we share your data with
We only share information necessary, with:
- Service providers who help us run our business, such as website hosting, our enquiry and customer management system GoHighLevel, and our website chat provider LeadConnector
- Analytics and advertising providers, such as Google (Google Analytics and Google Ads) and ContentSquare
- Suppliers and subcontractors where needed to complete your project (for example, to deliver or fit your doors)
- Authorities, where we are legally required to
These providers may only use your information to provide services to us and under appropriate data protection terms.
How long we retain your data
- Enquiries that do not go ahead: [12 months], then deleted
- Marketing preferences: until you unsubscribe or ask us to stop
- Website analytics data: 26 months, or as set in our analytics settings
We may keep information longer if the law requires it or we need it to handle a dispute.
Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct anything that is inaccurate or incomplete
- Ask us to delete your information, in certain circumstances
- Ask us to restrict how we use your information, in certain circumstances
- Object to us using your information based on our legitimate interests, or for direct marketing
- Ask for your information in a portable format, where it applies
- Withdraw your consent at any time, where we rely on it (this won’t affect anything we did before)
To use any of these rights, contact us at info@rowanrobertskitchens.co.uk. We will normally respond within one month.
If you are unhappy with how we have handled your information, please tell us first so we can try to put it right.
Keeping your information secure
We take reasonable technical and organisational steps to protect your information, such as restricting access to the people who need it and using secure systems. No online transmission is completely secure, but we work to keep your information safe.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last changed shown at the top.